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well that sucks!; lug posts broke off
Topic Started: May 6 2010, 09:40 PM (1,649 Views)
crankcase


Actually, my uncle recently had a set of lug nuts impacted so tight on his Mazda truck that me standing on one side of the T (about 280lbs) and him pulling on the other (120 lbs of 73 year old bull dog) could not budge it.
This was at a Discount Tire and Battery. There is no reason to impact the :shit out of lug nuts like that. Besides being careless it's silly, but I guess it's not that uncommon.

That's a horrible story 90metro that the department manager did not care??? You were ONLY trying to be helpful (with his livelyhood) and the guy was too blind to see. Sheesh! :bs
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Bad Bent
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Facetious Educated Donkey

crankcase
May 6 2010, 10:13 PM
Just figure about 25% of the people you encounter are idiots (and should not reproduce), guard against them, and you should be all right.
That is close. Consider that "average" IQ is 100 give or take a few points then 1/2 the people are below that or above that and it's just something to be aware of.

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Dugger
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CityConnection
May 7 2010, 08:48 PM
Let upper management know what happened and your previous spending habits at their store. Then tell them you'll never shop there again. Try to get that managers name so they know who to have a talking to.

/former manager
Now that's a valid way to deal with it. The local guy probaby couldn't give a rats but head office takes stuff seriously, usually Also it helps to mention that you come into contact with a lot of ppl and you can spread the word of your experience at their store.Word of mouth is very powerful. You may not get the lugs replaced by them but you could get a nice gift card.

Ya it was free but still they should act in a professional manner at all times.

GL! :thumb
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Bad Bent
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Facetious Educated Donkey

Dugger
May 7 2010, 10:32 PM
Also it helps to mention that you come into contact with a lot of ppl and you can spread the word of your experience at their store.Word of mouth is very powerful.
Name drop the forum and this thread if the opportunity comes up. I'm one of those "ppl" so you can use my name. B-)
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metroschultz
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Please just call me; "Schultz"

I agree,
Email Sears and tell them what happened.
Even when I did free work, at the corner gas station, I always treated the customers roght.
That;s how I got a lot of my first time and repeat business.
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DesmondGhostRider
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Sears will just tell you that its not their fault and to f off.

My dads story:
He was driving down the highway. A guy in a van on the other side of the highway (going the other way) had just left a sears and was driving happily down the road till *BAM* the back left wheel snapps right off. It goes sailing across the median and hits my dads tail. My dad pulls over and long story short Sears stripped the guys studs.

Sears clamed that the studs were old and rusted. They clam that it wasnt their fault. Insurance tells dad to get money from the van guy. The van guys insurance tells dad to get money from sears b/c they should have told him and that they stripped it. Sears says its the guys fault for having bad studs. Long story short its just a never ending circle. The only way for him to get the money to fix it would be to sue both parites and let the courts work it out.

Hes got too much going on to mess with trying to sue them. So his bumper remains cracked and held on by gorilla tape.
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GeoStalker
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"Chicks dig me and guys think I'm cool."

I called today and got the manager's name and the store address. Ironically, the jerk I was trying to nicely deal with is the assistant manager. The manager is actually out this week on vacation. Seems like when the manager's away, the kids will play, and apparently not give a crap about losing future business!!
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mwebb
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FOG

the geo metro wheel fastener torque is 45 ftlbs

you should have been aware as you are a geo metro owner and the value is less than 50% of what most cars is.

having said that
the repair shop should have torqued the wheel fasteners to specification
contact the sears place as a "new " consumer by phone and ask them how they torque their customer's wheel fasteners
and where they obtain the specifications

i suspect their answer will be damning to them

bring all the information to small claims court
AND
provide it to the state Department of motor vehicles
in NYS , sears would be in deep doo doo right about now ...
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wikityler
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Some say...

mwebb
May 8 2010, 11:20 PM
bring all the information to small claims court
Over a $15 dollar repair? I don't know how it works in the states, but in BC the filing fees for small claims can be about $400 when the defendant is a corporation.
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nerys
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Grr

Wow $400 very anti consumer court system. I believe here in the US at least in PA IIRC its $25 for small claims court.
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GeoStalker
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"Chicks dig me and guys think I'm cool."

I won't take the small claims route. But I will send them a letter and take my business elsewhere. Again, I was torn as to what to do with this situation. Was it an inconvenience that I had to replace it myself (in the rain)? Yes. Was it that big of a deal to me at the end of the day? No. Could Sears have received my "coaching" with a bit more grace and appreciation? Yes. Did they? No.

There's always the Mr. Tire up the street.
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Dugger
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wikityler
May 8 2010, 11:58 PM
mwebb
May 8 2010, 11:20 PM
bring all the information to small claims court
Over a $15 dollar repair? I don't know how it works in the states, but in BC the filing fees for small claims can be about $400 when the defendant is a corporation.
Ya..but we don't have Sears automotive here anymore. :smackface

**also that's why BC is called "Bring Cash"
Edited by Dugger, May 20 2010, 02:29 PM.
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93Metro5spd
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[ *  *  *  * ]
JAMES
May 6 2010, 10:06 PM
:smackface They love to use the air impacts,once they got my wheels so tight,I had to jump up and down on the lug wrench to get them loose.So now, if I get someone to change my tires, i tell them to only use a lug wrench . :thumb
I hear most of you guys talking about the fragility of the 10 mm studs. I just haven't found that to be the case. I've taken the tires off several times since I've owned my Metro and always used an impact gun except for one time when I decided to follow the forum advice about using a torque wrench when doing the wheel size upgrade. In all honesty, using the torque wrench to tighten the nuts to the 'recommended' tightness was unsuccessful. The nuts were not tight enough and ended up backing off. Then I went the torque wrench route again and tightened them another 10 pounds. Still wasn't good enough. Finally, I just went back to the impact gun which probably tightened them to around 90 pounds because I don't sit there and let it spin once it grabs. My studs aren't breaking, but at least my nuts aren't backing off.

I'm not a tire expert, but I honestly think a standard impact gun (as opposed to the higher performance models, usually red for some bizarre reason) is safe as long as you don't sit there like an idiot and round off your nuts. Just my opinion.

But as far as the original post is concerned, sorry about the misfortune. Bite the bullet. It was an accident, and they were just trying to help you. I'd definitely seek compensation if you had been a paying customer, but even then their legal department could claim that the integrity of your studs was the reason for the breakage. I doubt you want to spend the money to have a metallurgical specialist examine the studs for litigation. That would just be too funny.

Edited by 93Metro5spd, May 21 2010, 12:43 AM.
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