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Shop Horror Stories
Topic Started: Jan 7 2017, 04:45 AM (523 Views)
Fastlane1221
WolfBearMoon
[ *  *  * ]
My question to all of you is do you have any horror stories from maybe a time you had a technician work on your Metro or car?

I will start off. So yesterday morning after dropping my brother and his friend off at school I drove to the grocery store (Hyvee) to pick up my mom a 12 pack of Diet Pepsi. After purchasing the 12 pack I walked outside to discover that my right rear tire was completely deflated so I drove through the parking lot to the grocery stores gas station where they have a free air pump and attempted to put air in my tire; no dice. So I was forced to change the tire about a mile from my house in bone chilling weather.

When I finally got the tire changed I stopped by the house and delivered the 12 pack and then went to discount tire to get all 4 of my tires changed, they were all in need of one. When I walked in the staff were friendly and after I said that I had a Geo Metro they were enthusiastic and impressed. Then the guy at the register tried to convince me to buy the $400 winter tire package which I didn't really want because I am young and just starting Automotive Tech classes. I told him exactly what package I wanted and he put it into his computer. Then he told me the torque specifications for the lug nuts which I about argued with him about. He stated that his computer said the torque for the lug nuts was 50 ft. lbs while the manual that came with my car states 45 ft. lbs. He acted like I didn't know what I was talking about, which irritated me because I have always torqued my lug nuts to 45 ft. lbs after taking off my wheels to deal with various repairs on my vehicle. :banghead

So I bought the package, left my keys which I use a magnaflow exhaust lanyard to hold them, with the guy at the desk and sat down at their viewing window where you can watch the technicians work on your car. I waited about 2 minutes and then watched as they pulled my car into the bay. On the floor of all the bays except one are hydraulic jacks. To lift your car into the air they put 4 blocks underneath your car at the jacking points and lift the car, or at least that is supposed to happen. I watched as they started putting the blocks underneath my car in the wrong places. They didn't even attempt to look for any signs of the jack points or consult any literature which I would have gladly supplied them with. After they positioned their blocks I watched as they started lifting the jack and I watched as my cars rear lifted up but my front didn't. :smackface They had put the blocks underneath about where the bottom of the door is which is a weak spot. They lowered my car and I watched for 3 minutes as they attempted maneuvering my car to attempt to lift it the same way again. Eventually someone decided that they should just use 4 rolling floor jacks to lift my car off the ground.

The technicians then backed my car up and put it in the closest stall to me which was the empty concrete pad and put the jacks underneath my car, once again in the wrong places to lift my car up. I wanted to run through the door and yell at them but I just gritted my teeth and had to swallow my frustration. Thank the lord my car wasn't damaged in any way to my knowledge but it showed me how stupid some technicians can be.

I myself as I stated am going into automotive technician classes at the local community college, and I understand that there are some things I know and some things I don't. I understand that technicians spanning the globe have an ego and assume they know it all, but when I hand you keys for my car on a magnaflow exhaust lanyard and I even state the manual in my car says 45 ft. lbs for torque specifications and then your technicians can't even lift my car correctly you might just lose my business.

I will go back probably with some hesitation involved, but I will definitely let the guy know my dissatisfaction with my first visit and how it concerned me that it he wouldn't listen to the customer, and two that his technicians couldn't even lift my car correctly and about damaged my vehicle.

I am glad to have new tires but I wasn't entertained by the circus show.

So do you any of you have horror stories? I would love to hear them.
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Fastlane1221
WolfBearMoon
[ *  *  * ]
Correct jack points for my Metro.

http://www.suzuki-forums.com/attachments/suzuki-esteem-baleno-forum/11412d1299730812-how-do-i-safely-jack-up-jack-points.jpg
Edited by Fastlane1221, Jan 7 2017, 04:53 AM.
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Woodie
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That diagram is an Esteem or an Aerio, Metro/Swift doesn't have that center bar in the front, nor the very racy multi-link rear suspension.

50 lbs/ft would be fine for your car. It's not according to spec, but it's not far off and I've always questioned that spec. The 10mm studs on the GEN2 cars and the 12mm studs on the GEN3 cars both get a 44 lbs/ft recommendation. That simply makes no sense. The Aerio uses the same 12mm studs and has 62lbs/ft spec. The Kizashi is 105 lbs/ft which is outrageous, pretty sure that's a bigger stud.
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mt999999
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Self-Declared "Genious"

I've felt that various shops have done fairly shoddy work for what I paid, but nothing to write home about. Generally fairly decent work gets done. My biggest "horror story" is what the do to my wallet after repairs! :banghead
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Fastlane1221
WolfBearMoon
[ *  *  * ]
Woodie
Jan 7 2017, 08:48 AM
That diagram is an Esteem or an Aerio, Metro/Swift doesn't have that center bar in the front, nor the very racy multi-link rear suspension.

50 lbs/ft would be fine for your car. It's not according to spec, but it's not far off and I've always questioned that spec. The 10mm studs on the GEN2 cars and the 12mm studs on the GEN3 cars both get a 44 lbs/ft recommendation. That simply makes no sense. The Aerio uses the same 12mm studs and has 62lbs/ft spec. The Kizashi is 105 lbs/ft which is outrageous, pretty sure that's a bigger stud.
The 2 main points behind the front tires and 2 main points in front of the rear wheels as shown in the picture are where it is appropriate to lift my car. I have tried elsewhere with a jack of my own and the bottom of my car would give so I was very concerned about where they were putting the jacks as well as how they had positioned their blocks.
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nineoneandblue
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Since you mentioned this twice I guess it must be important......."magnaflow exhaust lanyard "....if this is the universal sign for " I'm a car guy and I know what's up".... I didn't get the memo. :lol
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Fastlane1221
WolfBearMoon
[ *  *  * ]
nineoneandblue
Jan 7 2017, 11:14 AM
Since you mentioned this twice I guess it must be important......."magnaflow exhaust lanyard "....if this is the universal sign for " I'm a car guy and I know what's up".... I didn't get the memo. :lol
That is what I am trying to get across. I was hoping that it would have been a big hint to the technicians and the guy at the counter that I knew exactly what I was talking about when it came to my car. There are many technicians that have an ego and assume that all customers have no idea what they are talking about. Before I arrived I was thinking about bringing my cars manual in to prove a few points but decided against it, so that I didn't seem like a douche. But yes :lol it at least should be a sign that I know what I am talking about.
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nineoneandblue
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Fastlane1221
Jan 7 2017, 11:41 AM
nineoneandblue
Jan 7 2017, 11:14 AM
Since you mentioned this twice I guess it must be important......."magnaflow exhaust lanyard "....if this is the universal sign for " I'm a car guy and I know what's up".... I didn't get the memo. :lol
That is what I am trying to get across. I was hoping that it would have been a big hint to the technicians and the guy at the counter that I knew exactly what I was talking about when it came to my car. There are many technicians that have an ego and assume that all customers have no idea what they are talking about. Before I arrived I was thinking about bringing my cars manual in to prove a few points but decided against it, so that I didn't seem like a douche. But yes :lol it at least should be a sign that I know what I am talking about.
Yeah, I hear ya... I tried the same approach many years ago but I attached my keys to a dipstick. Two problems........ hard as hell to get them into my pocket and the guys at the shop kept saying ...... here comes "dipstick"! Live and learn I guess. :thumb
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1DCGUY
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Don't be a "Richard"

Fastlane1221
Jan 7 2017, 11:41 AM
nineoneandblue
Jan 7 2017, 11:14 AM
Since you mentioned this twice I guess it must be important......."magnaflow exhaust lanyard "....if this is the universal sign for " I'm a car guy and I know what's up".... I didn't get the memo. :lol
That is what I am trying to get across. I was hoping that it would have been a big hint to the technicians and the guy at the counter that I knew exactly what I was talking about when it came to my car. There are many technicians that have an ego and assume that all customers have no idea what they are talking about. Before I arrived I was thinking about bringing my cars manual in to prove a few points but decided against it, so that I didn't seem like a douche. But yes :lol it at least should be a sign that I know what I am talking about.
Hmm, I guess I should ask the guy that comes into my office every 2 weeks with a Mayo Clinic lanyard about my dads heart condition.
But wait, I'm not sure that's such a good idea since he's a Janitor!! LOL :evillol :evillol
Sorry, I couldn't resist. :rofl
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Metromightymouse
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Powdercoat Wizard

One of the last straws for me was when I took our 88 1/2 Escort GT to a shop because the headlights kept flickering and turning off. They diagnosed it to a connector in the steering column, but a new replacement wasn't available. They spliced in a used connector and the problem returned again shortly. I ended up removing the column plastics so I could yank on the connector when the lights went out (the car was nice enough to pull over a police officer one night by flashing the lights when I was behind him). So I ended up paying over a hundred dollars and had the same problem. That is pretty much when I decided that if I was going to be pissed off and spend a bunch of money, I might as well be pissed at myself and save some of that money.
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LesCrapp
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Legend

Oh yeah when I wanted my 15" tires mounted I had to listen to a half assed tech tell me how Honda wheels wont work on a Metro then I said I had been running them w/ the large tires for 10,000 miles so he said he would reluctantly put them on so I drive out w/ a slight vibration and rather than go back there I rotated one of the rears to the front when I tried the other one I could almost lift the car off the ground tried my impact wrench one time no dice so went back telling buttmunch that his tech cross threaded my lug and here came the I told you those wheel's story so I asked if he ever put after market wheels on cars he began to pout and ran in his office then came back out after they replace my stud and said that he should charge me I simple said if your tech can't put a self centering lug on a self centering wheel and torque it that is not my problem!.. :"Merchants tire and battery" Guess what they are gone!.. Thank God!!.
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BillHoo
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Fastlane1221
Jan 7 2017, 04:45 AM
My question to all of you is do you have any horror stories from maybe a time you had a technician work on your Metro or car?

I will start off. So yesterday morning after dropping my brother and his friend off at school I drove to the grocery store (Hyvee) to pick up my mom a 12 pack of Diet Pepsi. After purchasing the 12 pack I walked outside to discover that my right rear tire was completely deflated so I drove through the parking lot to the grocery stores gas station where they have a free air pump and attempted to put air in my tire; no dice. So I was forced to change the tire about a mile from my house in bone chilling weather.

When I finally got the tire changed I stopped by the house and delivered the 12 pack and then went to discount tire to get all 4 of my tires changed, they were all in need of one. When I walked in the staff were friendly and after I said that I had a Geo Metro they were enthusiastic and impressed. Then the guy at the register tried to convince me to buy the $400 winter tire package which I didn't really want because I am young and just starting Automotive Tech classes. I told him exactly what package I wanted and he put it into his computer. Then he told me the torque specifications for the lug nuts which I about argued with him about. He stated that his computer said the torque for the lug nuts was 50 ft. lbs while the manual that came with my car states 45 ft. lbs. He acted like I didn't know what I was talking about, which irritated me because I have always torqued my lug nuts to 45 ft. lbs after taking off my wheels to deal with various repairs on my vehicle. :banghead

So I bought the package, left my keys which I use a magnaflow exhaust lanyard to hold them, with the guy at the desk and sat down at their viewing window where you can watch the technicians work on your car. I waited about 2 minutes and then watched as they pulled my car into the bay. On the floor of all the bays except one are hydraulic jacks. To lift your car into the air they put 4 blocks underneath your car at the jacking points and lift the car, or at least that is supposed to happen. I watched as they started putting the blocks underneath my car in the wrong places. They didn't even attempt to look for any signs of the jack points or consult any literature which I would have gladly supplied them with. After they positioned their blocks I watched as they started lifting the jack and I watched as my cars rear lifted up but my front didn't. :smackface They had put the blocks underneath about where the bottom of the door is which is a weak spot. They lowered my car and I watched for 3 minutes as they attempted maneuvering my car to attempt to lift it the same way again. Eventually someone decided that they should just use 4 rolling floor jacks to lift my car off the ground.

The technicians then backed my car up and put it in the closest stall to me which was the empty concrete pad and put the jacks underneath my car, once again in the wrong places to lift my car up. I wanted to run through the door and yell at them but I just gritted my teeth and had to swallow my frustration. Thank the lord my car wasn't damaged in any way to my knowledge but it showed me how stupid some technicians can be.

I myself as I stated am going into automotive technician classes at the local community college, and I understand that there are some things I know and some things I don't. I understand that technicians spanning the globe have an ego and assume they know it all, but when I hand you keys for my car on a magnaflow exhaust lanyard and I even state the manual in my car says 45 ft. lbs for torque specifications and then your technicians can't even lift my car correctly you might just lose my business.

I will go back probably with some hesitation involved, but I will definitely let the guy know my dissatisfaction with my first visit and how it concerned me that it he wouldn't listen to the customer, and two that his technicians couldn't even lift my car correctly and about damaged my vehicle.

I am glad to have new tires but I wasn't entertained by the circus show.

So do you any of you have horror stories? I would love to hear them.
"....automotive technician classes at the local community college..."

Well, [spitting on the ground] zat mean you some kind of perfesser? We been fixin' cars for a while and don't need some fancy degree! Don't worry now. We get the best and brightest in our shop. Zeke here was moppin floors last week, but he's pretty sharp so we'll get him workin on your transmisheyun ASAP!

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Fastlane1221
WolfBearMoon
[ *  *  * ]
1DCGUY
Jan 7 2017, 12:09 PM
Fastlane1221
Jan 7 2017, 11:41 AM
nineoneandblue
Jan 7 2017, 11:14 AM
Since you mentioned this twice I guess it must be important......."magnaflow exhaust lanyard "....if this is the universal sign for " I'm a car guy and I know what's up".... I didn't get the memo. :lol
That is what I am trying to get across. I was hoping that it would have been a big hint to the technicians and the guy at the counter that I knew exactly what I was talking about when it came to my car. There are many technicians that have an ego and assume that all customers have no idea what they are talking about. Before I arrived I was thinking about bringing my cars manual in to prove a few points but decided against it, so that I didn't seem like a douche. But yes :lol it at least should be a sign that I know what I am talking about.
Hmm, I guess I should ask the guy that comes into my office every 2 weeks with a Mayo Clinic lanyard about my dads heart condition.
But wait, I'm not sure that's such a good idea since he's a Janitor!! LOL :evillol :evillol
Sorry, I couldn't resist. :rofl
It wasn't like I just gave them the keys with the lanyard expecting them to know. I even told them that I work on my car and that I knew the specifications for torque.
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Fastlane1221
WolfBearMoon
[ *  *  * ]
BillHoo
Jan 7 2017, 05:23 PM
Fastlane1221
Jan 7 2017, 04:45 AM
My question to all of you is do you have any horror stories from maybe a time you had a technician work on your Metro or car?

I will start off. So yesterday morning after dropping my brother and his friend off at school I drove to the grocery store (Hyvee) to pick up my mom a 12 pack of Diet Pepsi. After purchasing the 12 pack I walked outside to discover that my right rear tire was completely deflated so I drove through the parking lot to the grocery stores gas station where they have a free air pump and attempted to put air in my tire; no dice. So I was forced to change the tire about a mile from my house in bone chilling weather.

When I finally got the tire changed I stopped by the house and delivered the 12 pack and then went to discount tire to get all 4 of my tires changed, they were all in need of one. When I walked in the staff were friendly and after I said that I had a Geo Metro they were enthusiastic and impressed. Then the guy at the register tried to convince me to buy the $400 winter tire package which I didn't really want because I am young and just starting Automotive Tech classes. I told him exactly what package I wanted and he put it into his computer. Then he told me the torque specifications for the lug nuts which I about argued with him about. He stated that his computer said the torque for the lug nuts was 50 ft. lbs while the manual that came with my car states 45 ft. lbs. He acted like I didn't know what I was talking about, which irritated me because I have always torqued my lug nuts to 45 ft. lbs after taking off my wheels to deal with various repairs on my vehicle. :banghead

So I bought the package, left my keys which I use a magnaflow exhaust lanyard to hold them, with the guy at the desk and sat down at their viewing window where you can watch the technicians work on your car. I waited about 2 minutes and then watched as they pulled my car into the bay. On the floor of all the bays except one are hydraulic jacks. To lift your car into the air they put 4 blocks underneath your car at the jacking points and lift the car, or at least that is supposed to happen. I watched as they started putting the blocks underneath my car in the wrong places. They didn't even attempt to look for any signs of the jack points or consult any literature which I would have gladly supplied them with. After they positioned their blocks I watched as they started lifting the jack and I watched as my cars rear lifted up but my front didn't. :smackface They had put the blocks underneath about where the bottom of the door is which is a weak spot. They lowered my car and I watched for 3 minutes as they attempted maneuvering my car to attempt to lift it the same way again. Eventually someone decided that they should just use 4 rolling floor jacks to lift my car off the ground.

The technicians then backed my car up and put it in the closest stall to me which was the empty concrete pad and put the jacks underneath my car, once again in the wrong places to lift my car up. I wanted to run through the door and yell at them but I just gritted my teeth and had to swallow my frustration. Thank the lord my car wasn't damaged in any way to my knowledge but it showed me how stupid some technicians can be.

I myself as I stated am going into automotive technician classes at the local community college, and I understand that there are some things I know and some things I don't. I understand that technicians spanning the globe have an ego and assume they know it all, but when I hand you keys for my car on a magnaflow exhaust lanyard and I even state the manual in my car says 45 ft. lbs for torque specifications and then your technicians can't even lift my car correctly you might just lose my business.

I will go back probably with some hesitation involved, but I will definitely let the guy know my dissatisfaction with my first visit and how it concerned me that it he wouldn't listen to the customer, and two that his technicians couldn't even lift my car correctly and about damaged my vehicle.

I am glad to have new tires but I wasn't entertained by the circus show.

So do you any of you have horror stories? I would love to hear them.
"....automotive technician classes at the local community college..."

Well, [spitting on the ground] zat mean you some kind of perfesser? We been fixin' cars for a while and don't need some fancy degree! Don't worry now. We get the best and brightest in our shop. Zeke here was moppin floors last week, but he's pretty sharp so we'll get him workin on your transmisheyun ASAP!

I had to read what you wrote a few times to understand the joke :lol I wouldn't call myself a professor but someone who wants to further their knowledge a little more so that I can use it in my day to day life, as well as help others, especially in the Geo Metro Community. :metro2
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suzukitom
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Tom

I never have a problem getting a shop to change my blinker fluid properly when I wear this ball cap.

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